French-Speaking Client Support Advisor – Braga, Portugal

CloserHire; Braga; Híbrido; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Paid Training

Resumo da oferta

CloserHire in Braga, Portugal, is hiring a French-speaking Client Support Advisor to support meal card services. You will guide customers, handle inbound and outbound calls, upsell where appropriate, and ensure accurate information and a positive experience.

This is a full-time on-site role with a possible hybrid arrangement based on performance, paid training, and the chance to grow within an international environment. Start date 17/9; relocation is not offered.

Qualificações

• Fluent in French (spoken and written).
• Experience in customer service, call center, or customer support is an advantage.
• Strong communication and active listening skills.
• Customer-focused mindset with a professional and friendly attitude.
• Comfortable working with targets and upselling opportunities.
• Basic computer skills and ability to work with internal systems.

Responsabilidades

• Guide customers through questions with clear, accurate communication.
• Handle inbound and outbound calls related to savings objectives and benefits.
• Present and promote alternative contract options using consultative upselling techniques.
• Provide complete and correct information using the appropriate tools and processes.
• Ensure a positive customer experience with a warm, solution-oriented approach.
• Follow internal procedures and compliance standards at all times.

Conhecimentos

French

Communication

Customer service

Active listening

Customer-focused

Upselling

Basic computer skills

Descrição da oferta de emprego

French-speaking Client Support Advisor (Meal Card Services) — Braga, Portugal. 1026€ x12+ 140€ bonus month.

At a glance

• Location: Braga, Portugal
• Languages: French
• Salary: 1026€ x12+ 140€ bonus month
• Start: 17/9
• Relocation: not offered for this role

About the role

CloserHire is partnering with a leading global customer experience provider to recruit a French-Speaking Customer Care Specialist for a project in the consumer benefits and incentives sector, supporting users of a meal card solution.

What you'll do

• Guide customers through their questions and requests with clear, accurate, and professional communication
• Handle inbound and outbound calls related to savings objectives and benefit solutions
• Present and promote alternative contract options using consultative upselling techniques aligned with customer needs
• Provide complete and correct information using the appropriate tools and processes
• Ensure a positive customer experience by maintaining a warm, solution-oriented approach
• Follow internal procedures and compliance standards at all times

What we're looking for

• Fluent
• French (spoken and written)
• Previous experience in customer service, call center, or customer support is an advantage
• Strong communication and active listening skills
• Customer-focused mindset with a professional and friendly attitude
• Comfortable working with targets and upselling opportunities
• Basic computer skills and ability to work with internal systems
• Reliable, organized, and able to work in a structured environment

Salary

1026€ x12+ 140€ bonus month

Perks worth knowing about

• Meal Allowance
• Paid Training

Benefits

• Full-time position, Monday to Friday
• Working hours between 07:00 and 19:00 (rotational shifts)
• Weekends off (Saturday & Sunday)
• On-site role in Braga (B&M), with hybrid option possible based on performance
• Paid training and onboarding
• Stable role within an international environment
• Career development and internal growth opportunities

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.