French-Speaking Connected Services Support – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 14 000 - 17 000; Tempo integral

Resumo da oferta

CloserHire in Lisbon is seeking a customer-focused professional to manage end-to-end customer cases in a fast-paced environment. The role is full-time in Lisbon, offering 1100€ x 14 annual gross and rotating shifts. You will support connected vehicle services, maintain records, and ensure SLA targets are met.

Fluency in French and good English are required. Arriving in Portugal, you will join an international team, with onboarding and training provided.

Qualificações

• Previous experience in back office, customer service or technical support is an advantage.
• Customer-focused and comfortable working in a fast-paced environment.
• Good computer literacy and ability to navigate different systems.
• Strong communication and problem-solving skills.
• English B2 or above for training, systems and internal communication.
• Native/C2 French

Responsabilidades

• Day to day you will be manage customer cases from initial request through to resolution.
• Process back-office requests accurately and efficiently.
• Support customers with connected vehicle services and related enquiries.
• Update internal systems and maintain accurate case records.
• Troubleshoot and coordinate solutions to customer requests.
• Meet established quality and SLA standards.

Conhecimentos

French (Native/C2)

English (B2+)

Customer service

Troubleshooting

Communication

Problem solving

Descrição da oferta de emprego

Move to Lisbon and get paid properly for your French. 1100€ x 14.

What the job actually involves

Day to day you will be manage customer cases from initial request through to resolution, process back-office requests accurately and efficiently, support customers with connected vehicle services and related enquiries, update internal systems and maintain accurate case records, troubleshoot and coordinate solutions to customer requests, and meet established quality and SLA standards.

What you'll earn

1100€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

What's included

The package covers full-time position in Lisbon, Portugal Rotating shifts Monday to Saturday, between 07:00 and 22:00, opportunity to gain experience within automotive technology and connected services, professional training and ongoing support, international and multicultural working environment, and career development opportunities within a global organization.

Who this suits

• Previous experience in back office, customer service or technical support is an advantage
• Customer-focused and comfortable working in a fast-paced environment
• Good computer literacy and ability to navigate different systems
• Strong communication and problem-solving skills
• English B2 or above for training, systems and internal communication
• Native/C2 French

Getting you there

To help you make the move: N/A Notes: Sete Rios, Lisbon.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

Expect roughly five weeks between applying and your first day in country.