French-Speaking Customer Support Advisor – Lisbon, Portugal

CloserHire; Lisboa; Híbrido; EUR 10 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance/food benefits

Relocation support with housing

Resumo da oferta

CloserHire is helping place a customer support professional in Lisbon to handle inquiries about navigation systems and provide technical assistance. You’ll use Salesforce to track issues and participate in an initial remote training period before transitioning to the Lisbon office.

Strong English and French skills are essential, with a collaborative, performance-focused mindset. The role offers a full-time contract, relocation support, and health insurance from day one, plus access to modern

Qualificações

• Experience in customer service is advantageous but not mandatory.
• Excellent written and spoken English with strong communication and problem-solving skills.
• Comfortable interacting with customers via phone and email.
• Willingness to learn new software systems (e.g., Salesforce).
• Collaborative mindset and ability to thrive in a structured, performance-driven environment.
• Flexibility to work 40 hours per week on a rotating schedule.

Responsabilidades

• Handle customer inquiries via phone and email regarding navigation systems (e.g., R-Link, TomTom Live Carminat, Medianav).
• Provide technical support and respond to service requests and complaints with accuracy and empathy.
• Log customer issues in Salesforce to ensure efficient internal communication, especially for fault diagnostics.
• Participate in a 15‑day training program covering tools, products, and communication techniques (remote to start).
• Maintain high service quality and adhere to internal performance standards.

Conhecimentos

Customer service

English

French

Salesforce

Ferramentas

Salesforce

Descrição da oferta de emprego

Move to Lisbon and get paid properly for your French. 1050.00 € with room.

What the job actually involves

Day to day you will be handling customer inquiries via phone and email regarding navigation systems such as R-Link, TomTom Live Carminat, and Medianav. Providing technical support and responding to service requests and complaints with accuracy and empathy. Logging customer issues in Salesforce to ensure efficient internal communication, particularly for fault diagnostics. Participating in a comprehensive 15-day training program (remote to start) covering company tools, products, and communication techniques. Maintaining high levels of service quality and adhering to internal performance standards. Initially working from home with a transition to the company’s, and lisbon office when required.

What you'll earn

1050.00 € with room

Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

What's included

The package covers full-time contract with long-term career development opportunities. 15 working days of paid training covering all essential tools and processes. Health insurance from the first day of your contract. Meal allowance via a prepaid card usable in restaurants, cafés, and supermarkets. Relocation support available, including benefit-in-kind housing options for selected candidates. Access to modern office facilities, including lounges, cafeterias, and team collaboration spaces in central Lisbon.

Who this suits

• Monday–Friday schedule (07:00–18:00). Previous customer service experience is a plus but not mandatory
• English. Excellent communication and problem-solving skills. Comfortable with customer interaction via phone and email. Basic technical aptitude and ability to learn new software systems (e.g., Salesforce). A collaborative mindset and willingness to work in a structured, performance-driven environment. Flexibility to work 40 hours per week on a rotating
• Fluency in French (spoken and written) and basic

Getting you there

To help you make the move: permanent accomodation provided - check project files in drive, and notes: English B1 only candidates need to first pass duplicate check and then pass the following tests: (french).

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

Next steps

• A relaxed 30-minute conversation with us to check the role genuinely fits
• The company's own interview stage
• Offer and contract — we stay involved through paperwork and arrival

Expect roughly five weeks between applying and your first day in country.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.