French-Speaking Connected Services Support Specialist – Lisbon, Portugal

CloserHire; Lisboa; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International and multicultural work环境

Professional training and ongoing支持

Career development opportunities

Resumo da oferta

CloserHire is partnering with a leading international customer experience provider to recruit French-speaking Connected Services Support Specialists for an automotive project in Lisbon, Portugal. You’ll manage customer requests from start to finish, handling back-office tasks and connected vehicle services to ensure a high-quality experience.

The role requires native/C2 French and English B2+ for training and internal communication, with rotating shifts Monday to Saturday between 07:00 and

Qualificações

• Native/C2 French required.
• English B2 or higher for training and internal communication.
• Strong communication and problem-solving skills.
• Good computer literacy and ability to navigate different systems.
• Customer-focused and able to work in a fast-paced environment.
• Experience in back-office, customer service or technical support is an advantage.

Responsabilidades

• Manage customer cases from initial request through to resolution.
• Process back-office requests accurately and efficiently.
• Support customers with connected vehicle services and related enquiries.
• Update internal systems and maintain accurate case records.
• Troubleshoot and coordinate solutions to customer requests.
• Meet established quality and SLA standards.

Conhecimentos

French (Native/C2)

English (B2+)

Communication

Problem solving

Computer literacy

Customer focus

Back-office experience

Descrição da oferta de emprego

French-speaking Connected Services Support Specialist | Automotive — Lisbon, Portugal. 1100€ x 14. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: French
• Salary: 1100€ x 14
• Start: 24/9
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading international customer experience provider to recruit French-speaking Connected Services Support Specialists for an automotive project in Lisbon, Portugal. This role combines back-office customer support, case management and connected vehicle services. You’ll manage customer requests from start to finish, helping users with vehicle-related digital services while ensuring an efficient and high-quality experience. The position operates Monday to Saturday, with rotating shifts between 07:00 and 22:00.

What you'll do

• Manage customer cases from initial request through to resolution
• Process back-office requests accurately and efficiently
• Support customers with connected vehicle services and related enquiries
• Update internal systems and maintain accurate case records
• Troubleshoot and coordinate solutions to customer requests
• Meet established quality and SLA standards

What we're looking for

• Native/C2 French
• English B2 or above for training, systems and internal communication
• Strong communication and problem-solving skills
• Good computer literacy and ability to navigate different systems
• Customer-focused and comfortable working in a fast-paced environment
• Previous experience in back office, customer service or technical support is an advantage

Salary

1100€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

Benefits

• Full-time position in Lisbon, Portugal Rotating shifts Monday to Saturday, between 07:00 and 22:00
• Opportunity to gain experience within automotive technology and connected services
• Professional training and ongoing support
• International and multicultural working environment
• Career development opportunities within a global organization

Relocation support

• N/A Notes: Sete Rios, Lisbon

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.