French-Speaking Customer Care Ambassador - Porto (On-site/Remote)

Cross Border Talents; Maia; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Initial training paid

Meal allowance

Attendance bonus

Productivity bonus €100/month (first 6

Relocation support

Career progression opportunities

Employee discounts & partnerships

Employment contract from day one

Job summary

Cross Border Talents is hiring a French-speaking Customer Service Ambassador in Porto to support energy sector customers. You will handle calls, process requests, guide customers, resolve issues, and contribute to sales activities.

The role requires 40 hours per week, on-site with possible remote work after performance targets. The ideal candidate has advanced French language skills (C1/C2), strong communication, and a proactive customer-focused mindset.

Qualifications

• Must have excellent spoken and written French (C1/C2).
• Strong interpersonal and communication skills with a customer focus.
• Proactive attitude with ability to propose solutions and handle objections.

Responsibilities

• Handle calls to respond to customer enquiries.
• Process customer requests via back-office activities.
• Guide and support customers throughout the process, identifying needs and solutions.
• Resolve complaints and contribute to high quality customer experience.
• Carry out sales and marketing activities as required by the project.
• Use various IT applications and tools efficiently.

Skills

French (C1/C2)

Interpersonal skills

Customer-oriented

Results-driven

Proactive problem solving

IT knowledge

Job description

Cross Border Talents is hiring a French-speaking Customer Service Ambassador in Porto to support energy sector customers. You will handle calls, process requests, guide customers, resolve issues, and contribute to sales activities.

The role requires 40 hours per week, on-site with possible remote work after performance targets. The ideal candidate has advanced French language skills (C1/C2), strong communication, and a proactive customer-focused mindset.