French-Speaking Customer Service Ambassador — Porto (Hybrid)

Cross Border Talents; Valongo; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Paid training

Attendance bonus

Meal allowance

Productivity bonus

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Ambassador in Porto to assist energy customers. You will respond to inquiries, process requests, and guide clients to optimal solutions for a fast-growing project.

Responsibilities include handling calls, back-office tasks, and supporting sales activities. It is a full-time role (40h/week) with initial on-site work and potential remote work later, plus training and performance bonuses.

Qualifications

• French language proficiency at C1–C2 level.
• Strong interpersonal and communication skills; customer oriented and proactive.
• Good IT knowledge and ability to use IT applications.
• Availability for a full-time position (40 hours/week) with rotating shifts.

Responsibilities

• Call handling: make and receive calls to address inquiries.
• Back-office processing: handle customer requests and data entry.
• Customer guidance: advise and support throughout the process, identify needs.
• Issue resolution: manage objections and complaints to ensure high quality service.
• Sales & marketing: participate in sales and marketing activities when needed.
• System usage: use various IT applications and tools efficiently.

Skills

French language proficiency

Customer service

Communication

Interpersonal skills

Tools

IT knowledge

Job description

Cross Border Talents is seeking a French-speaking Customer Service Ambassador in Porto to assist energy customers. You will respond to inquiries, process requests, and guide clients to optimal solutions for a fast-growing project.

Responsibilities include handling calls, back-office tasks, and supporting sales activities. It is a full-time role (40h/week) with initial on-site work and potential remote work later, plus training and performance bonuses.