French-Speaking Customer Specialist — Hybrid & Perks

Cross Border Talents; Braga; Híbrido; EUR 15 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Hybrid Work

Resumo da oferta

Cross Border Talents in Portugal is seeking a Customer Specialist to be a primary contact for customers, delivering professional support via phone, email, live chat, and other digital channels. You will resolve questions about accounts, products, orders, payments, and policies while documenting interactions and collaborating with internal teams to meet KPIs and maintain high customer satisfaction.

This role offers a hybrid work setup with opportunities to develop your customer service skills in

Qualificações

• Fluent in French (C1/C2)
• EU citizenship or Portuguese residency
• 0–1 year in customer support or related role (advantage)

Responsabilidades

• Provide friendly, professional customer support via phone, email, live chat, and other channels.
• Assist customers with questions related to accounts, products, services, orders, payments, and general requests.
• Provide clear, accurate, and relevant information while following company policies and procedures.
• Understand customer needs and provide practical, timely solutions.
• Handle questions, concerns, and complaints professionally while maintaining customer satisfaction.
• Guide customers through relevant processes, platforms, products, and services.
• Accurately document customer interactions, requests, actions, and resolutions in internal systems.
• Identify complex or sensitive cases and elevate them to the appropriate teams when necessary.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Meet established KPIs related to customer satisfaction, productivity, response times, quality, and resolution performance.
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training and development.

Conhecimentos

Communication

Analytical thinking

Problem solving

Descrição da oferta de emprego

Cross Border Talents in Portugal is seeking a Customer Specialist to be a primary contact for customers, delivering professional support via phone, email, live chat, and other digital channels. You will resolve questions about accounts, products, orders, payments, and policies while documenting interactions and collaborating with internal teams to meet KPIs and maintain high customer satisfaction.

This role offers a hybrid work setup with opportunities to develop your customer service skills in