French-speaking Customer Support Specialist (Lisbon, Hybrid)

Cross Border Talents; Lisboa; Híbrido; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking a customer support specialist in Lisbon who will be the first point of contact for customers across phone, chat and email. You will handle inquiries in French, maintain clear communication, and ensure accurate case notes while working in a hybrid on-site role.

The ideal candidate demonstrates strong organization, the ability to juggle multiple cases, and a customer-first mindset in a fast-moving environment.

Qualificações

• Experience in customer-facing roles preferred.
• Ability to manage multiple cases simultaneously.
• Comfortable in a fast-moving environment.

Responsabilidades

• Respond to customer questions across phone, chat, and/or email.
• Flag recurring issues to address root causes.
• Resolve issues efficiently without compromising quality.
• Keep internal systems and case notes accurate and up-to-date.

Conhecimentos

Customer service

Multitasking

Organized

Clear communication

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents is seeking a customer support specialist in Lisbon who will be the first point of contact for customers across phone, chat and email. You will handle inquiries in French, maintain clear communication, and ensure accurate case notes while working in a hybrid on-site role.

The ideal candidate demonstrates strong organization, the ability to juggle multiple cases, and a customer-first mindset in a fast-moving environment.