French Customer Specialist — Hybrid Work, Bonus & Benefits

Cross Border Talents; Braga; Híbrido; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Hybrid work

Resumo da oferta

Cross Border Talents is seeking a Customer Specialist to be a primary contact for customers across channels, delivering professional and personalized support via phone, email, live chat, and other digital channels.

You will assist customers with questions about accounts, products, services, orders, and payments, while documenting interactions and escalating complex cases as needed for timely resolutions. The role emphasizes KPI attainment and ongoing product knowledge growth.

Qualificações

• Fluent in French (C1/C2 level).
• EU citizenship or Portuguese residency card.
• 0–1 year in customer support or related role is a plus.
• Strong communication, analytical, and problem-solving abilities.
• Willingness to learn and adapt in a fast-paced environment.

Responsabilidades

• Provide friendly, professional customer support through phone, email, live chat, and other channels.
• Assist customers with questions related to accounts, products, services, orders, payments, and general requests.
• Provide clear, accurate, and relevant information while following company policies.
• Understand customer needs and provide practical, timely, effective solutions.
• Document customer interactions, requests, actions, and resolutions in internal systems.
• Elevate complex or sensitive cases to appropriate teams when necessary.
• Collaborate with internal departments to ensure issues are resolved efficiently.
• Meet established KPIs related to customer satisfaction, productivity, response times, quality, and resolution.
• Maintain up-to-date knowledge of products, services, policies, and procedures through training.

Conhecimentos

French (C1/C2)

Communication

Analytical thinking

Problem solving

Descrição da oferta de emprego

Cross Border Talents is seeking a Customer Specialist to be a primary contact for customers across channels, delivering professional and personalized support via phone, email, live chat, and other digital channels.

You will assist customers with questions about accounts, products, services, orders, and payments, while documenting interactions and escalating complex cases as needed for timely resolutions. The role emphasizes KPI attainment and ongoing product knowledge growth.