French-Speaking Customer Support Advisor - Hybrid/Remote

Cross Border Talents; Porto; Hybrid; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Private health insurance

Paid training and career development

Hybrid/remote options

Job summary

Cross Border Talents is seeking a Customer Service Advisor for a French-speaking role in Porto, Portugal. You will support global clients across phone, email, and chat, ensuring a high standard of service in a multicultural environment.

The position requires fluent French and strong English, with a focus on problem-solving and clear communication. A hybrid/remote work option and a competitive benefits package are available.

Qualifications

• Fluent or C2 level in French.
• English at B2 level or higher.
• Based in Porto.
• Great communication and problem-solving skills.

Responsibilities

• Assist customers via phone, email, and chat
• Troubleshoot and resolve product or service-related issues
• Provide an outstanding customer experience
• Work with internal teams to improve service delivery

Skills

French language

English B2+

Based in Porto

Communication

Problem solving

Job description

Cross Border Talents is seeking a Customer Service Advisor for a French-speaking role in Porto, Portugal. You will support global clients across phone, email, and chat, ensuring a high standard of service in a multicultural environment.

The position requires fluent French and strong English, with a focus on problem-solving and clear communication. A hybrid/remote work option and a competitive benefits package are available.