French-Speaking Customer Service Agent – Porto, Portugal

Cross Border Talents; Porto; Presencial; EUR 21.000 - 32.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Porto, Portugal, is seeking a French-speaking customer service professional for on-site support. This role requires handling inquiries in French, delivering accurate information, and guiding customers through solutions within a telecoms project.

Ideal candidates communicate clearly, stay patient, and thrive in a dynamic, customer-focused environment. Shifts run from 07:00 to 19:00, Monday to Saturday, and applicants must live within 30 km of Porto.

Formación

• Fluent French is required or native level.
• Strong verbal and written communications are essential.
• Patient, helpful, and problem-solving mindset.
• Able to work a rotating schedule 07:00–19:00, Mon–Sat.
• Residence within 30 km of Porto, Portugal.

Responsabilidades

• Respond to customer enquiries in French.
• Provide accurate information and practical assistance.
• Identify customer needs and help resolve service-related issues.
• Handle customer interactions professionally and efficiently.
• Follow internal processes to maintain service quality.

Conocimientos

French fluency

Verbal communication

Written communication

Patience and problem-solving

Customer-focused

Descripción del empleo

Location: Porto, Portugal
Work Arrangement: On-site
Working Hours: Shifts scheduled between 07:00 and 19:00, Monday to Saturday

About the Opportunity

Do you speak French fluently and enjoy finding solutions for customers? Join a customer service team in Porto and contribute to delivering reliable support for a telecommunications project.

We're looking for a communicative, customer-focused professional who can handle enquiries with patience, provide helpful guidance, and create a positive experience for every customer.

Your Responsibilities

• Respond to customer enquiries in French
• Provide accurate information and practical assistance
• Identify customer needs and help resolve service-related issues
• Handle customer interactions professionally and efficiently
• Follow internal processes to maintain service quality

What We're Looking For

• Fluent French proficiency
• Excellent verbal and written communication skills
• A helpful, patient, and problem-solving attitude
• Ability to work within a rotating schedule between 07:00 and 19:00, Monday through Saturday
• Residence within 30 km of Porto, Portugal

Why Consider This Role?

• Gain experience in the telecommunications sector
• Work in a customer-focused and dynamic environment
• Develop your communication and problem-solving skills
• Build your professional experience in Portugal

Important

Applicants must already reside within 30 km of Porto. Relocation support is not available.