French-Speaking Customer Support Representative

Cross Border Talents; Porto; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Stable on-site position

Full training provided

International work environment

Opportunity to gain experience in telecom industry

Job summary

An international telecom company based in Porto is seeking a French-speaking Customer Support Representative. In this role, you will handle customer inquiries, troubleshoot issues, and ensure high satisfaction. Candidates must be fluent in French and possess good communication skills. This position offers the opportunity to work in a stable on-site environment with full training provided, and a chance to gain valuable industry experience.

Qualifications

• Native or fluent in French (spoken and written).
• Good communication skills and customer-oriented mindset.
• Basic technical understanding or willingness to learn.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information and resolve issues efficiently.
• Troubleshoot basic technical or service-related problems.
• Document interactions and follow internal procedures.
• Ensure high customer satisfaction and service quality.

Skills

Fluent French

Good communication skills

Customer-oriented mindset

Job description

Location: Porto, Portugal
Work Model: On-site
Schedule: Monday to Saturday, 07:00 – 19:00 (rotational shifts)

Important Note

• Only candidates living within 30 km of Porto will be considered.

Job Description

We are looking for a French-speaking Customer Support Representative to join an international company operating in the telecom sector. In this role, you will support customers by handling inquiries and providing solutions related to telecom products and services.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat in French
• Provide accurate information and resolve customer issues efficiently
• Troubleshoot basic technical or service-related problems
• Document interactions and follow internal procedures
• Ensure high customer satisfaction and service quality

Requirements

• Native or fluent French (spoken and written)
• Good communication skills and customer-oriented mindset
• Basic technical understanding or willingness to learn
• Ability to work on-site in Porto
• Availability to work rotating shifts between 07:00 and 19:00

What We Offer

• Stable on-site position in Porto
• Full training provided
• International work environment
• Opportunity to gain experience in the telecom industry