French-Speaking Customer Experience Specialist – Portugal

Francisco CI; Porto; Sur place; EUR 14 000 - 28 000; Plein temps

Avantages offerts par ce poste

Onboarding & training

Private health insurance

Career progression

International environment

Learning & development

Global brands experience

Résumé du poste

Francisco CI in Porto, Portugal, is seeking French-speaking Customer Experience Professionals with strong English to join our international team. You will deliver high-quality support across chat, email and phone to SMB clients, helping them grow and ensuring a seamless customer journey.

The ideal candidate communicates clearly, remains professional under pressure, and enjoys problem solving in a fast-paced, multicultural environment.

Qualifications

• Native or near-native French language skills (C1/C2).
• Excellent verbal and written communication.
• Strong interpersonal abilities and professional attitude.

Responsabilités

• Provide multi-channel support (chat, email, phone) to SMB clients.
• Support and grow self-serve advertising base for SMBs.
• Deliver pre- and post-sales help and product/tool support.

Connaissances

French language proficiency (C1/C2)

Verbal and written communication

Interpersonal skills

Description du poste

Francisco CI in Porto, Portugal, is seeking French-speaking Customer Experience Professionals with strong English to join our international team. You will deliver high-quality support across chat, email and phone to SMB clients, helping them grow and ensuring a seamless customer journey.

The ideal candidate communicates clearly, remains professional under pressure, and enjoys problem solving in a fast-paced, multicultural environment.