French-Speaking Customer Support Specialist

Cross Border Talents; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Wellness benefits

Career development opportunities

Resumo da oferta

Cross Border Talents in Porto, Portugal, is seeking a French Customer Service Representative to be the first point of contact for clients. You will provide friendly, professional support and guide customers through products, services, and troubleshooting steps.

Requirements include 1+ years in customer service, excellent English communication, and the ability to multitask under pressure. A competitive salary plus performance bonuses and health benefits are offered.

Qualificações

• 1+ years of experience in customer service or a client-facing role is a plus.
• Excellent written and spoken English communication.
• Additional languages are a plus.
• Ability to multitask and stay calm under pressure.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Resolve issues promptly to ensure each interaction ends with a satisfied customer.
• Guide clients through products, services, and troubleshooting steps.
• Manage account updates, orders, and service modifications.
• Collaborate with internal teams to handle complex cases efficiently.
• Keep accurate records of all customer interactions in CRM systems.

Conhecimentos

Customer service

Multitasking

Problem solving

English communication

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents in Porto, Portugal, is seeking a French Customer Service Representative to be the first point of contact for clients. You will provide friendly, professional support and guide customers through products, services, and troubleshooting steps.

Requirements include 1+ years in customer service, excellent English communication, and the ability to multitask under pressure. A competitive salary plus performance bonuses and health benefits are offered.