French-Speaking Customer Support Specialist - Porto (On-Site)

Cross Border Talents; Porto; On-site; EUR 13,000 - 17,000; Full time

Job summary

Cross Border Talents seeks a French-speaking Customer Support Representative in Porto, Portugal. This on-site role focuses on frontline assistance, answering questions, solving problems, and ensuring customers leave conversations satisfied.

You will handle open cases, flag recurring issues, and collaborate with a supportive team while staying calm and clear under pressure, delivering excellent service to an EU-wide user base.

Qualifications

• Fluent French is required; English at least B2.

Responsibilities

• Follow up on open cases rather than letting them sit.
• Flag recurring issues so they can be addressed at the source.
• Contribute to a supportive, collaborative team environment.
• Stay calm and clear with customers even when they're frustrated.

Skills

Fluent French

English B2

Customer-facing

Job description

Cross Border Talents seeks a French-speaking Customer Support Representative in Porto, Portugal. This on-site role focuses on frontline assistance, answering questions, solving problems, and ensuring customers leave conversations satisfied.

You will handle open cases, flag recurring issues, and collaborate with a supportive team while staying calm and clear under pressure, delivering excellent service to an EU-wide user base.