French-Speaking Customer Support | Porto, Portugal

Rdn Cons; Aveiro; On-site; EUR 22,000 - 30,000; Full time

Job summary

RDN CONS is seeking French-speaking customer support professionals to join our international team in Porto. This role is ideal for candidates with a passion for helping customers and an interest in developing a career in a multicultural environment.

You will handle inquiries via phone, email, and chat, resolve issues, and deliver a positive experience. Onsite work in Porto with comprehensive training and career development opportunities.

Qualifications

• Fluent French required (C1/C2) and good English.
• Customer-facing experience is a plus.
• Onsite availability in Porto is required.

Responsibilities

• Support French-speaking customers via phone, email and chat.
• Respond to questions and provide accurate information.
• Assist customers with account, service and product inquiries.

Skills

French fluency (C1/C2)

English proficiency

Communication skills

Customer focus

Job description

Are you a French speaker based in or around Porto and looking for a new customer support opportunity?

We are looking for French-speaking professionals to join an international Customer Support team in Porto.

The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.

Your Role

• Support French-speaking customers via phone, email and/or chat
• Respond to customer questions and provide accurate information
• Assist customers with account, service and product-related enquiries
• Resolve issues professionally and efficientlyRecord and manage customer interactions using internal systems
• Deliver a positive and professional customer experience
• Collaborate with colleagues when additional support is required

Your Profile

• Fluent French (C1/C2)
• Good command of English
• Strong communication and interpersonal skills
• Customer-oriented and solution-focused attitude
• Comfortable using computers and digital tools
• Ability to learn new systems quickly
• Previous customer service experience is an advantage
• Motivated entry-level candidates are also welcome
• Availability to work onsite in Porto

What You Can Expect

• Full-time employment
• International and multicultural working environment
• Initial training and ongoing support
• Career development opportunities

If you speak French and are looking for an international Customer Support opportunity in Porto, we'd be happy to hear from you.