French-Speaking Customer Support Pro – Porto Office

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 16,000; Full time

Benefits offered by this job

Paid training

Salary package rewards

Modern office near Trindade Metro

Career progression

Friendly team environment

Discounts & partner offers

Job summary

Cross Border Talents in Porto, Portugal, is seeking a French-speaking customer support professional for an office-based full-time role. You will handle customer interactions via calls and back-office channels, providing clear information and practical solutions to inquiries and issues.

Ideal candidates demonstrate strong written and spoken French, clear communication, and comfort with digital tools. Prior customer service experience is advantageous, with a friendly, proactive attitude and

Qualifications

• Strong command of written and spoken French.
• Clear and professional communication.
• Comfort using computer applications and digital tools.
• Experience in customer service is an advantage.

Responsibilities

• Communicate with customers through inbound and outbound calls.
• Respond to customer questions and requests through back-office channels.
• Provide clear information and practical solutions.
• Address complaints and customer objections effectively.
• Assist with commercial activities where needed.
• Work with various IT systems and digital applications.

Skills

French language

Customer service

Communication skills

Problem solving

Proactive attitude

Job description

Cross Border Talents in Porto, Portugal, is seeking a French-speaking customer support professional for an office-based full-time role. You will handle customer interactions via calls and back-office channels, providing clear information and practical solutions to inquiries and issues.

Ideal candidates demonstrate strong written and spoken French, clear communication, and comfort with digital tools. Prior customer service experience is advantageous, with a friendly, proactive attitude and