French-Speaking Customer Support Specialist – Porto

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Porto, Portugal is looking for a Customer Support Representative to be the first point of contact for customers on-site. The role emphasizes clear, patient communication and welcomes French speakers.

You will handle inquiries via phone, chat, and email, maintain accurate case notes, and help escalate issues for faster resolutions. Fluency in French and English (B2), strong organizational skills, and comfort with new internal systems are essential.

Qualifications

• French language fluency is required; English at least B2.
• Excellent written and verbal communication.
• Ability to stay organized while handling multiple cases.
• Willingness to learn new internal systems.

Responsibilities

• Resolve issues efficiently while upholding quality.
• Respond to customer questions via phone, chat, and email.
• Flag recurring issues for root-cause analysis.
• Maintain accurate case notes in internal systems.

Skills

French (Fluent)

English (B2)

Organizational skills

Communication skills

Tech-savvy

Job description

Cross Border Talents in Porto, Portugal is looking for a Customer Support Representative to be the first point of contact for customers on-site. The role emphasizes clear, patient communication and welcomes French speakers.

You will handle inquiries via phone, chat, and email, maintain accurate case notes, and help escalate issues for faster resolutions. Fluency in French and English (B2), strong organizational skills, and comfort with new internal systems are essential.