French-Speaking Customer Support Specialist – Porto

Eleven-11 Group LTD; Lisboa; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Training provided

International team

Job summary

We are looking for French-speaking Customer Support Advisors to join our client's growing team in Porto, Portugal. This is an excellent opportunity for a French C2 speaker who enjoys helping customers, solving problems and providing a high-quality customer experience.

No English is required for this position; your daily work will be conducted in French.

We offer full-time employment in Porto, professional training, and an international, multicultural environment with supportive onboarding.

Qualifications

• French language requirement (C2) and no English required.
• Experience in customer service or similar role is an advantage.
• Able to use computer systems and online tools.

Responsibilities

• Provide professional and friendly customer support in French.
• Respond to inquiries via phone, email and/or chat.
• Understand customer needs and provide accurate solutions.
• Record interactions accurately in relevant systems.
• Escalate complex issues when necessary.
• Maintain a high level of customer satisfaction.

Skills

French C2

Excellent communication

Problem solving

Teamwork

Customer-oriented mindset

Computer skills

Job description

We are looking for French-speaking Customer Support Advisors to join our client's growing team in Porto, Portugal. This is an excellent opportunity for a French C2 speaker who enjoys helping customers, solving problems and providing a high-quality customer experience.

No English is required for this position; your daily work will be conducted in French.

We offer full-time employment in Porto, professional training, and an international, multicultural environment with supportive onboarding.