French-Speaking Customer Care Representative – Porto

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Job summary

Cross Border Talents in Porto, Portugal, is seeking a fluent French-speaking Customer Support Representative for a telecommunications project. You will handle inquiries in French, provide clear information, and contribute to a positive service experience in a dynamic, international environment.

The role requires strong communication, a customer-oriented approach, and the ability to work shifts between 07:00 and 19:00, including Saturdays.

Qualifications

• Fluent in French (written and spoken).
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused approach.

Responsibilities

• Assist customers with inquiries in French.
• Provide clear information and guidance on customer requests.
• Help resolve customer issues in a professional and timely manner.
• Ensure a positive customer experience throughout interactions.
• Communicate effectively while following service procedures.

Skills

Fluent French

Strong communication

Customer-oriented

Job description

Location: Porto, Portugal
Work Model: On-site
Schedule: Monday to Saturday, with shifts scheduled between 07:00 and 19:00

About the Role

Are you fluent in French and enjoy helping customers? We are looking for a French-speaking Customer Support Representative to join a telecommunications project in Porto, Portugal.

This opportunity is ideal for someone with strong communication skills who enjoys assisting customers and delivering a positive service experience in a dynamic environment.

Key Responsibilities

• Assist customers with enquiries in French
• Provide clear information and guidance on customer requests
• Help resolve customer issues in a professional and timely manner
• Ensure a positive customer experience throughout each interaction
• Communicate effectively while following established service procedures

Requirements

• Fluent French, both written and spoken
• Strong communication and interpersonal skills
• Customer-oriented and solution-focused approach
• Flexibility to work shifts between 07:00 and 19:00, Monday to Saturday
• Must reside within 30 km of Porto, Portugal

What We Offer

• Opportunity to work on a telecommunications customer support project
• Experience in an international working environment
• Opportunity to develop customer service skills
• A role based in Porto, a vibrant city with a rich cultural scene

Please Note: Candidates must already live within 30 km of Porto. Relocation assistance is not provided.