French Customer Service Agents - Porto

Cross Border Talents; Porto; Sur place; EUR 13 000 - 17 000; Plein temps

Avantages offerts par ce poste

Paid training

Continuous support

Résumé du poste

Cross Border Talents is seeking a French-speaking Customer Service Representative based in Porto to join our international team. You will handle inquiries via phone, email, or chat, delivering high-quality support to customers.

This on-site role requires native or fluent French, good English, and a customer-focused mindset. Training is provided, and you will work in a dynamic, international environment with ongoing support.

Qualifications

• Native or fluent French speaker.
• Good command of English (B1+ or higher).
• Strong communication and problem-solving skills.
• Must already be residing in Porto.

Responsabilités

• Handle customer inquiries in French (and occasionally in English)
• Provide accurate information about products and services
• Resolve customer issues efficiently and professionally
• Maintain a friendly, empathetic, and professional attitude
• Collaborate with internal teams to enhance customer satisfaction

Connaissances

French fluency

English proficiency

Communication skills

Problem-solving

Customer service experience

Description du poste

Job Title: French Customer Service Representative – Porto

Location: Porto, Portugal – On-site

Job Description:
We are looking for a French-speaking Customer Service Representative already based in Porto to join our international team. You will provide high-quality support to customers via phone, email, or chat, ensuring a smooth and positive customer experience.

Responsibilities:

Handle customer inquiries in French (and occasionally in English)

Provide accurate information about products and services

Resolve customer issues efficiently and professionally

Maintain a friendly, empathetic, and professional attitude

Collaborate with internal teams to enhance customer satisfaction

Requirements:

Native or fluent French speaker

Good command of English (B1+ or higher)

Strong communication and problem-solving skills

Previous experience in customer service is a plus

Must already be residing in Porto

Paid training and continuous support

Dynamic, international, and supportive work environment

No relocation offered