Customer Support Representative - French Speaker (On-Site, immediate start)

Cross Border Talents; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Porto, Portugal is seeking a Customer Support Representative to join our French-speaking team on-site.

In this front-line role you will handle inquiries via phone, chat, and email, strive to resolve issues, and ensure customers leave conversations satisfied. The position requires fluency in French and valid work authorization in the EU.

Qualifications

• Fluent French required.

Responsibilities

• Follow up on open cases rather than letting them sit.
• Stay calm and clear with customers even when they're frustrated.
• Flag recurring issues so they can be addressed at the source.
• Respond to customer questions across phone, chat, and/or email.

Skills

Fluent French

Job description

Location: Porto, Portugal
Work Model: On-Site
Schedule: Mon - Sat 7am - 7pm

An employer in Porto is hiring for a Customer Support Representative role and building out their French team.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email

Requirements:

• Fluent French
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.