Customer Support Specialist (French Speaking) Porto Onsite

Lingo-nova; Porto; On-site; EUR 13,200 - 17,000; Full time

Benefits offered by this job

Base salary

Performance bonus

Meal allowance

Health insurance

Transportation

Job summary

Lingo-nova in Porto, Portugal, is seeking a French-speaking Customer Support Specialist to join an international service team. You will assist end-users across phone and digital channels, guiding subscriptions, billing inquiries, and basic technical troubleshooting while delivering high-quality service.

The role emphasizes strong communication, problem solving, and a customer-first mindset, with rotating shifts on-site.

Qualifications

• Native or near-native French (C2 level) is required.
• No previous customer support experience required.
• Strong communication and problem-solving skills are essential.
• Customer-oriented mindset and ability to work in a fast-paced environment.
• Willingness to work rotating shifts and on-site.

Responsibilities

• Handle incoming customer interactions via phone and/or digital channels.
• Answer questions related to subscriptions, billing, and service usage.
• Provide basic technical support and troubleshooting.
• Offer clear, accurate, and customer-focused solutions.
• Ensure customer satisfaction on every interaction.
• Follow internal procedures and quality guidelines.

Skills

French fluency

Communication skills

Problem solving

Customer-focused

Job description

Role Overview

We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.

In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.

Key Responsibilities

• Handle incoming customer interactions via phone and/or digital channels
• Answer questions related to subscriptions, billing, and service usage
• Provide basic technical support and troubleshooting
• Offer clear, accurate, and customer-focused solutions
• Ensure customer satisfaction on every interaction
• Follow internal procedures and quality guidelines

Candidate Profile

• Native or near-native French (C2 level required)
• No previous customer support experience required
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Willingness to work rotating shifts and on-site

Compensation & Benefits

• Base Salary: €930 gross/month (paid over 14 salaries)
• Performance Bonus: €100/month for the first 3 months, then performance-based
• Meal Allowance: €9 per working day
• Health Insurance: Private medical insurance after 4 months
• Transportation Reimbursement: Up to €40/month

Location

On-site – Porto, Portugal

Work Schedule

• Monday to Saturday
• Rotating shifts between 07:00 – 19:00

If you're ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, we would love to hear from you. Apply now and join an international team in Porto.