French-Speaking Customer Service Advisor – Porto, Portugal

Cross Border Talents; Lisboa; Sur place; EUR 13 000 - 20 000; Plein temps

Résumé du poste

Cross Border Talents in Porto, Portugal is seeking a fluent French-speaking customer service professional to join our telecommunications support team. You will handle customer inquiries with patience and provide clear, helpful guidance to ensure a positive experience.

Key duties include responding to enquiries in French, delivering accurate information, identifying customer needs, and resolving service-related issues while following internal processes.

Qualifications

• Fluent French proficiency.
• Excellent verbal and written communication skills.
• Helpful, patient, and problem-solving attitude.
• Ability to work within a rotating schedule between 07:00 and 19:00, Monday through Saturday.

Responsabilités

• Respond to customer enquiries in French
• Provide accurate information and practical assistance
• Identify customer needs and help resolve service-related issues
• Handle customer interactions professionally and efficiently
• Follow internal processes to maintain service quality

Connaissances

Fluent French

Verbal & Written Communication

Patience & Problem-Solving

Rotating Schedule 07:00-19:00

Residence within 30 km of Porto

Description du poste

Location: Porto, Portugal
Work Arrangement: On-site
Working Hours: Shifts scheduled between 07:00 and 19:00, Monday to Saturday

About the Opportunity

Do you speak French fluently and enjoy finding solutions for customers? Join a customer service team in Porto and contribute to delivering reliable support for a telecommunications project.

We're looking for a communicative, customer-focused professional who can handle enquiries with patience, provide helpful guidance, and create a positive experience for every customer.

Your Responsibilities

• Respond to customer enquiries in French


• Provide accurate information and practical assistance


• Identify customer needs and help resolve service-related issues


• Handle customer interactions professionally and efficiently


• Follow internal processes to maintain service quality

What We're Looking For

• Fluent French proficiency


• Excellent verbal and written communication skills


• A helpful, patient, and problem-solving attitude


• Ability to work within a rotating schedule between 07:00 and 19:00, Monday through Saturday


• Residence within 30 km of Porto, Portugal

Why Consider This Role?

• Gain experience in the telecommunications sector


• Work in a customer-focused and dynamic environment


• Develop your communication and problem-solving skills


• Build your professional experience in Portugal

Important:

Applicants must already reside within 30 km of Porto. Relocation support is not available.