French-Speaking Customer Care Pro — Porto

Cross Border Talents; Matosinhos; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation support

Paid initial training

Discounts with major brands

Job summary

Cross Border Talents invites applications for a French-speaking Customer Service Ambassador in Porto. You will support customers in the energy sector, handling inquiries, processing requests and guiding customers through the journey with a focus on service quality.

The role requires fluent French (C1/C2), strong IT knowledge and excellent communication skills. Initial on-site work with a path to remote work after performance, plus paid training, a relocation package, and perks from brand

Qualifications

• Excellent command of spoken and written French (C1/C2).
• Strong IT knowledge and ability to use various IT applications and tools.
• Excellent interpersonal and communication skills.
• Customer-oriented mindset with a results focus.
• Availability for full-time, variable/rotating shifts.

Responsibilities

• Make and receive calls to respond to customer enquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the entire process.
• Identify customer needs and propose appropriate solutions.
• Handle objections and manage complaints.
• Carry out sales and marketing activities as required by the project.
• Ensure high-quality customer service and customer experience.
• Use various IT applications and tools.

Skills

French (C1/C2)

Customer service

Communication skills

Interpersonal skills

Problem solving

Sales/upsell

Attention to detail

Tools

IT applications/tools

Job description

Cross Border Talents invites applications for a French-speaking Customer Service Ambassador in Porto. You will support customers in the energy sector, handling inquiries, processing requests and guiding customers through the journey with a focus on service quality.

The role requires fluent French (C1/C2), strong IT knowledge and excellent communication skills. Initial on-site work with a path to remote work after performance, plus paid training, a relocation package, and perks from brand