French-Speaking Support Advisor — Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Meal allowance

Performance bonus

Job summary

Cross Border Talents in Lisbon is seeking a French-speaking customer support specialist to join our on-site team at Sete Rios. You will interact with customers via phone, email, and live chat, addressing inquiries and resolving issues with empathy and accuracy.

You will work closely with product and logistics teams, stay updated on new releases, and maintain clear CRM records while delivering exceptional service in a multicultural environment.

Qualifications

• Near-native fluency in French (C1/C2).
• English proficiency (C1) for training and navigation.
• Strong interpersonal and active listening skills.
• Analytical mindset for troubleshooting and problem solving.
• Tech-savvy with CRM, ticketing, and multiple software.
• Eligible to work in Portugal (EU citizenship or valid permit).

Responsibilities

• Handle multichannel customer support via phone, email, and live chat.
• Answer questions about product specs, features, orders, shipping, and troubleshooting.
• Deliver empathetic, high-quality service and personalize solutions.
• Maintain accurate customer profiles in CRM and document interactions.
• Collaborate with teammates and internal departments to resolve complex issues.
• Participate in ongoing training and keep up with product updates.

Skills

French native

English C1

Active listening

Customer focus

Job description

Cross Border Talents in Lisbon is seeking a French-speaking customer support specialist to join our on-site team at Sete Rios. You will interact with customers via phone, email, and live chat, addressing inquiries and resolving issues with empathy and accuracy.

You will work closely with product and logistics teams, stay updated on new releases, and maintain clear CRM records while delivering exceptional service in a multicultural environment.