French-Speaking Customer Advisor – Lisbon (On-site)
Eco Plus Solutions AB
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Benefits offered by this job
Job summary
Eco Plus Solutions AB in Sete Rios, Lisbon, Portugal is seeking a fluent French-speaking Customer Support professional to join a dynamic, tech-savvy team. You will interact with customers across phone, email and live chat, handling inquiries about products, orders, shipping and troubleshooting while delivering empathetic, high-quality service.
The role emphasizes strong communication, problem-solving, and collaboration with cross-functional teams to improve the service journey and stay aligned
Qualifications
- Professional French (C1/C2) and English (C1) proficiency required.
- Excellent communication and empathy to service clients.
- Strong problem-solving and analytical thinking to diagnose issues.
- Comfortable using multiple software programs, CRMs, and ticketing tools.
Responsibilities
- Provide multichannel support via phone, email, and live chat for French-speaking clients.
- Resolve inquiries about product specs, features, orders, shipping, and troubleshooting.
- Deliver customer-centric service with active listening and tailored solutions.
- Maintain accurate records of customer interactions in CRM systems.
- Collaborate with team, supervisors, and quality coaches to handle complex cases and improve service journey.
- Participate in regular training and team activities to align with product rollouts and policies.
Skills
Tools
Job description
Eco Plus Solutions AB in Sete Rios, Lisbon, Portugal is seeking a fluent French-speaking Customer Support professional to join a dynamic, tech-savvy team. You will interact with customers across phone, email and live chat, handling inquiries about products, orders, shipping and troubleshooting while delivering empathetic, high-quality service.
The role emphasizes strong communication, problem-solving, and collaboration with cross-functional teams to improve the service journey and stay aligned
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