Spanish-Speaking Customer Advisor — Lisbon On-site

Eco Plus Solutions AB; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Base salary €1,050/month

Language bonus €100/month

Meal allowance €7/day

Performance incentive up to €100/month

Modern on-site facilities in Sete Rios

Job summary

Eco Plus Solutions AB in Lisbon is hiring an Entry-Level Spanish-speaking Customer Support agent. You will manage inquiries across phone, email, and chat, focusing on Spanish-speaking clients and using a range of CRM tools.

The role requires excellent communication and a willingness to learn about consumer electronics products. Based in Sete Rios, the position offers a fully on-site work environment with a collaborative team and a focus on customer-first service.

Qualifications

• Fluent Spanish (C1/C2) written and spoken.
• Advanced English (C1) proficiency.
• Authorized to work in Portugal (EU citizen, residency, or visa).
• Strong communication, empathy, and problem-solving in customer support.

Responsibilities

• Multichannel Support: act as the primary contact via phone, email, and live chat for customer inquiries.
• Inquiry Management: answer questions about product specs, features, orders, shipping, and troubleshooting.
• Service Excellence: provide high-quality care with active listening and tailored solutions.
• CRM & Database Maintenance: document and update customer profiles and interactions in ticketing systems.
• Cross-Functional Collaboration: work with teams to escalate complex cases and share feedback.
• Continuous Improvement: participate in training, briefings, and product updates.

Skills

Spanish fluency

English proficiency

Customer service

Tech-savvy

Legal work eligibility

Job description

Eco Plus Solutions AB in Lisbon is hiring an Entry-Level Spanish-speaking Customer Support agent. You will manage inquiries across phone, email, and chat, focusing on Spanish-speaking clients and using a range of CRM tools.

The role requires excellent communication and a willingness to learn about consumer electronics products. Based in Sete Rios, the position offers a fully on-site work environment with a collaborative team and a focus on customer-first service.