Lisbon Spanish-Speaking Customer Advisor | On-Site

Eco Plus Solutions AB; Lisboa; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Fixed Working Hours

Paid Initial Training

Convenient Location

Multicultural Environment

Career Development

Job summary

Eco Plus Solutions AB in Lisbon is seeking fluent Spanish speakers for an on-site customer support role with a leading global fashion brand. You will handle inbound inquiries in Spanish via phone, chat, or email, tracking orders and resolving issues while maintaining excellent service standards.

The position offers fixed hours, transparent schedules, and the chance to grow within a multicultural team in central Lisbon.

Qualifications

• Native or advanced Spanish fluency (written and spoken).
• Functional English is a plus.
• Strong interpersonal and troubleshooting skills.
• Tech-savvy with CRM software.

Responsibilities

• Handle inbound requests from Spanish-speaking clients via phone, chat, or email.
• Resolve orders, billing, shipments, returns, and exchanges promptly.
• Maintain service quality aligned with KPIs.
• Document interactions and case notes in CRM.
• Collaborate with team managers to improve workflows.

Skills

Spanish fluency (C1/C2)

English (basic)

Communication skills

Tech literacy

Reliability

Tools

CRM software

Job description

Eco Plus Solutions AB in Lisbon is seeking fluent Spanish speakers for an on-site customer support role with a leading global fashion brand. You will handle inbound inquiries in Spanish via phone, chat, or email, tracking orders and resolving issues while maintaining excellent service standards.

The position offers fixed hours, transparent schedules, and the chance to grow within a multicultural team in central Lisbon.