Spanish-Speaking Customer Support Specialist Lisbon On-site

Eco Plus Solutions AB; Almada; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Language bonus

Meal allowance

Performance incentive

On-site facilities

Job summary

Eco Plus Solutions AB in Lisbon invites energetic Spanish-speaking professionals to join our customer support team on-site in Sete Rios. This entry-level role focuses on delivering empathetic, high-quality service to Spanish-speaking clients across multiple channels.

You will handle inquiries, provide product information, and collaborate with teams to ensure seamless resolutions while developing your skills in a dynamic, international environment.

Qualifications

• Fluent Spanish (C1/C2) and advanced English (C1) for client communication.
• Excellent communication and active listening skills.
• Ability to troubleshoot and resolve issues efficiently.
• Tech-savvy with CRM and ticketing systems knowledge.
• Legal eligibility to work in Portugal.

Responsibilities

• Multichannel support across phone, email, and live chat to handle customer inquiries.
• Provide clear, accurate answers regarding product specs, features, orders, shipping, and technical troubleshooting.
• Deliver standout customer care by listening, empathizing, and tailoring solutions.
• Accurately manage and update customer profiles and interactions in internal systems.
• Collaborate with team members to resolve complex cases and improve service processes.
• Attend training to stay up to date with product releases and service standards.

Skills

Spanish (C1/C2)

English (C1)

Communication

Problem solving

Technical aptitude

Job description

Eco Plus Solutions AB in Lisbon invites energetic Spanish-speaking professionals to join our customer support team on-site in Sete Rios. This entry-level role focuses on delivering empathetic, high-quality service to Spanish-speaking clients across multiple channels.

You will handle inquiries, provide product information, and collaborate with teams to ensure seamless resolutions while developing your skills in a dynamic, international environment.