Spanish-Speaking Customer Specialist — Onsite in Lisbon

Eco Plus Solutions Ab; Viseu; On-site; EUR 9,600 - 12,000; Full time

Benefits offered by this job

Paid onboarding

On-site Lisbon office

Job summary

Eco Plus Solutions Ab in Lisbon is hiring for a Spanish-speaking customer support role. The position is 100% on-site at our Lisbon office, serving a leading global fashion brand and focusing on delivering exceptional customer experiences.

Responsibilities include managing inquiries via phone, chat or email, resolving order and payment issues, tracking shipments, and processing returns. Strong Spanish fluency and good English help; candidates must reside in Portugal and be reliable and

Qualifications

• Must reside in Portugal at application time.
• Fluent Spanish written and spoken (native level or C1/C2).
• Good working knowledge of English is a plus.

Responsibilities

• Handle incoming service requests from Spanish-speaking clients via phone, live chat or email.
• Aid consumers with order management, payments, shipments, replacements and returns.
• Deliver personalized, high-quality service meeting internal metrics.
• Accurately log client interactions and ticket status in the CRM.
• Collaborate with supervisors and teammates to improve service quality.

Skills

Spanish fluency

Interpersonal skills

Active listening

Problem solving

Reliability

English knowledge

Tools

CRM software

Job description

Eco Plus Solutions Ab in Lisbon is hiring for a Spanish-speaking customer support role. The position is 100% on-site at our Lisbon office, serving a leading global fashion brand and focusing on delivering exceptional customer experiences.

Responsibilities include managing inquiries via phone, chat or email, resolving order and payment issues, tracking shipments, and processing returns. Strong Spanish fluency and good English help; candidates must reside in Portugal and be reliable and