French-Speaking CS Advisor – Braga, Portugal (14x Salary)

Closerhire; Braga; On-site; EUR 18,000 - 23,000; Full time

Benefits offered by this job

14 Salaries a Year

Private Health Cover

Meal Allowance

Life insurance

Full training and onboarding

Job summary

CloserHire is partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor for their Braga, Portugal offices. In this role you will play a key part in supporting healthcare professionals, ensuring they are confident and successful in using the company’s software and services.

You will guide users by phone, respond to queries, deliver remote training, handle emails and tickets, and collaborate with cross-functional teams to improve

Qualifications

• Eligible to work in Portugal
• Tech-savvy and able to learn new tools quickly
• Ability to multitask and manage workload efficiently
• Proactive mindset with a problem-solving attitude
• Comfortable with providing phone-based training and guidance
• Strong communication and interpersonal skills
• Previous experience in a customer service or tech support role is preferred

Responsibilities

• Guide and support healthcare professionals by phone, responding to incoming queries and making proactive follow-up calls
• Deliver remote training sessions to ensure users feel confident navigating the platform
• Handle requests received via email and ticketing systems, ensuring fast and accurate resolution
• Advise customers on product features and usage, resolving doubts and helping them get the most from the software
• Collaborate with sales, marketing, and product teams to improve customer satisfaction and provide feedback on recurring issues
• Maintain clear documentation of client interactions in internal systems
• Contribute to continuous improvement efforts by sharing customer insights with relevant teams

Skills

Tech-savvy

Communication

Customer service

Problem solving

Job description

CloserHire is partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor for their Braga, Portugal offices. In this role you will play a key part in supporting healthcare professionals, ensuring they are confident and successful in using the company’s software and services.

You will guide users by phone, respond to queries, deliver remote training, handle emails and tickets, and collaborate with cross-functional teams to improve