French Speaking Customer Service Agent – Braga, Portugal (October Start)

Closerhire; Braga; In loco; EUR 18.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

14 Salaries a Year

Private Health Cover

Meal Allowance

Life insurance

Full training and onboarding

Descrizione del lavoro

CloserHire is partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor for their Braga, Portugal offices. In this role you will play a key part in supporting healthcare professionals, ensuring they are confident and successful in using the company’s software and services.

You will guide users by phone, respond to queries, deliver remote training, handle emails and tickets, and collaborate with cross-functional teams to improve

Competenze

• Eligible to work in Portugal
• Tech-savvy and able to learn new tools quickly
• Ability to multitask and manage workload efficiently
• Proactive mindset with a problem-solving attitude
• Comfortable with providing phone-based training and guidance
• Strong communication and interpersonal skills
• Previous experience in a customer service or tech support role is preferred

Mansioni

• Guide and support healthcare professionals by phone, responding to incoming queries and making proactive follow-up calls
• Deliver remote training sessions to ensure users feel confident navigating the platform
• Handle requests received via email and ticketing systems, ensuring fast and accurate resolution
• Advise customers on product features and usage, resolving doubts and helping them get the most from the software
• Collaborate with sales, marketing, and product teams to improve customer satisfaction and provide feedback on recurring issues
• Maintain clear documentation of client interactions in internal systems
• Contribute to continuous improvement efforts by sharing customer insights with relevant teams

Conoscenze

Tech-savvy

Communication

Customer service

Problem solving

Descrizione del lavoro

Still in France? This role is in Braga, Portugal and the move is paid for. 930€ x 14 + Complexity Bonus paid in 11.

Where this job is

To be clear before you read further: the job is in Braga, Portugal, not in France. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• Candidates must already be residing in Portugal and live within 50 km of the Braga office. "Monday to Friday: 07:00AM - 05:30PM (Rotational shifts) 2 days off: Saturday and Sunday"

What you'll earn in Portugal

930€ x 14 + Complexity Bonus paid in 11

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

On top of the salary

• 14 Salaries a Year
• Private Health Cover
• Meal Allowance

The role

CloserHire is partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor for their offices in Braga, Portugal. In this role, you will play a key part in supporting healthcare professionals, ensuring they are confident and successful in using the company’s software and services. This is a great opportunity to join a growing team focused on innovation, collaboration, and delivering outstanding customer experience within

Day to day that means guide and support healthcare professionals by phone, responding to incoming queries and making proactive follow-up calls, deliver remote training sessions to ensure users feel confident navigating the platform, handle requests received via email and ticketing systems, ensuring fast and accurate resolution, advise customers on product features and usage, resolving doubts and helping them make the most of the software, collaborate with sales, marketing, and product teams to improve customer satisfaction and provide feedback on recurring issues, maintain clear documentation of client interactions in internal systems, and contribute to continuous improvement efforts by sharing customer insights with the relevant teams.

What you need

• Eligible to work in Portugal
• Tech-savvy and able to learn new tools and software quickly
• Ability to multitask and manage workload efficiently
• Proactive mindset with a problem-solving attitude
• Comfortable with providing phone-based training and guidance
• Strong communication and interpersonal skills
• Previous experience in a customer service or tech support role is preferred

The rest of the package

• excellent remuneration package based on experience and performance
• meal allowance included
• private health insurance
• Life insurance
• full training and onboarding provided
• A supportive and dynamic environment in a fast-growing healthcare tech company.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.