French-Speaking Tech Support Advisor, Healthcare Software

Freedom Recruitment; Porto; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Daily meal allowance

Private health insurance

Life insurance

Job summary

Freedom Recruitment in Braga, Portugal partners with a digital healthcare solutions provider to recruit a French-speaking Customer Support Advisor. You will assist healthcare practitioners, provide software guidance, and resolve inquiries.

The role is on-site, full-time, with training, health and life insurance, and opportunities to grow in software support within a collaborative team.

Qualifications

• Native or fluent French (C2) with clear written and verbal communication.
• Previous background in customer support, account care, or technical assistance is preferred.
• Practical technical aptitude and comfort learning new software.
• Ability to guide non-technical professionals through software setups in a patient, methodical manner.
• Strong organizational abilities with a proactive, structured approach to managing support tickets.
• Legal eligibility to work in Portugal and availability to work on-site in Braga.

Responsibilities

• Support healthcare professionals via inbound phone inquiries and proactive follow-up calls.
• Deliver remote walk-throughs and basic training sessions to help practitioners navigate the software smoothly.
• Manage and resolve incoming support requests submitted through email and internal ticketing systems.
• Guide users through key platform features, user administration, and system settings.
• Document customer interactions, issue resolutions, and configuration notes accurately in internal tools.
• Share customer feedback and recurring system issues with product and commercial teams to drive improvements.

Skills

Fluent French (C2)

Customer support background

Technical aptitude

Guide non-technical users

Organizational skills

Work eligibility Portugal

Job description

Freedom Recruitment in Braga, Portugal partners with a digital healthcare solutions provider to recruit a French-speaking Customer Support Advisor. You will assist healthcare practitioners, provide software guidance, and resolve inquiries.

The role is on-site, full-time, with training, health and life insurance, and opportunities to grow in software support within a collaborative team.