French-Speaking CS Advisor — Hybrid Braga (Welcome Bonus)

FH Collective - Academy; Braga; Hybrid; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Welcome €2,000 bonus

Food allowance €7.63 per day

Hybrid working model

Weekends off

6-month contract

Job summary

FH Collective - Academy in Braga, Portugal is seeking a French-speaking Customer Service professional to join a dynamic team. You will support an app-based platform that enables employees to manage benefits, including meal, mobility and gift vouchers, with inbound calls and account setup. The role is hybrid, Monday–Friday, 07:00–18:00 with rotational shifts.

Fluent/native French is required. Compensation includes €930 gross per month paid 14 times per year, plus a €2,000 welcome bonus and a

Qualifications

• Fluent/native-level French
• Strong communication skills
• Customer-oriented approach
• Comfortable assisting customers with digital applications
• Ability to handle customer questions clearly and professionally
• Availability to work rotational shifts
• Availability to work in a hybrid model in Braga

Responsibilities

• Provide support for customer questions related to the use of the application
• Primarily handle customer requests through inbound calls
• Assist customers with questions regarding app features and functionality
• Support customers with account creation
• Answer questions related to balance management
• Explain and inform customers about the different service features
• Provide clear and professional assistance throughout the customer interaction

Skills

French fluency

Communication skills

Job description

FH Collective - Academy in Braga, Portugal is seeking a French-speaking Customer Service professional to join a dynamic team. You will support an app-based platform that enables employees to manage benefits, including meal, mobility and gift vouchers, with inbound calls and account setup. The role is hybrid, Monday–Friday, 07:00–18:00 with rotational shifts.

Fluent/native French is required. Compensation includes €930 gross per month paid 14 times per year, plus a €2,000 welcome bonus and a