French Customer Advisor in Braga | 2000€ Welcome Bonus

Cross Border Talents; Barcelos; Vor Ort; EUR 12.000 - 16.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Onsite work

Zusammenfassung

Cross Border Talents in Portugal is seeking a Customer Specialist – E-Health Platform to support users across channels. You will help users navigate the platform, answer questions, and resolve issues with empathy and accuracy.

The role requires fluent French (C1/C2), EU citizenship or Portuguese residency, and 0–1 year in customer support. Onsite work, with competitive pay and benefits, awaits a motivated learner.

Qualifikationen

• Fluent in French at C1/C2 level.
• EU citizenship or valid Portuguese residency required.
• 0–1 year in customer support or related role preferred.
• Excellent communication, analytical and problem-solving abilities.
• Eager to learn and grow in a fast-paced environment.

Aufgaben

• Provide professional, user-focused support via phone, email, live chat and other channels.
• Assist users with navigating the e-health platform and available services.
• Handle inquiries on accounts, registrations, login issues, appointments and features.
• Guide users through troubleshooting steps with clear, practical solutions.
• Deliver accurate information following internal procedures and data protections.
• Address user concerns with empathy and high service quality.
• Identify complex issues and escalate to technical teams when needed.
• Maintain accurate records of interactions and resolutions in internal systems.
• Protect confidential user data in line with privacy policies.
• Collaborate with internal teams to resolve recurring issues promptly.
• Meet targets for customer satisfaction, response times, productivity and quality.
• Stay updated on platform updates, new features and guidelines.

Kenntnisse

French fluency

Communication skills

Analytical thinking

Problem solving

Growth mindset

Jobbeschreibung

Make a Difference in Healthcare Through Customer Support!

Are you passionate about helping people and interested in the healthcare sector? Join an international team supporting a digital healthcare platform, where you will assist users, resolve inquiries, and contribute to a smoother healthcare experience. If you are a strong communicator, patient, detail-oriented, and comfortable working with digital tools, this is an excellent opportunity to develop your skills while supporting a service that makes a difference in people's lives.

Role Overview:

As a Customer Specialist – E-Health Platform, you will be a key point of contact for users seeking assistance with a digital healthcare platform. You will provide support through phone, email, live chat, and other digital communication channels, helping users navigate the platform and resolve questions related to its features and services.

Your role will involve understanding user needs, troubleshooting platform-related issues, providing clear guidance, and ensuring that every interaction is handled professionally, accurately, and with empathy, while respecting confidentiality and established data protection procedures.

Key Responsibilities:

• Provide professional and user-focused support through phone, email, live chat, and other available communication channels.
• Assist users with navigating the e-health platform, accessing features, and understanding available services.
• Handle inquiries related to accounts, registration, login difficulties, appointments, platform functionality, and other service-related matters, according to the project's scope.
• Guide users through troubleshooting steps and provide clear, practical solutions to technical or platform-related issues.
• Deliver accurate information while following internal procedures, service guidelines, and data protection requirements.
• Handle user concerns and complaints with empathy, patience, and a strong commitment to service quality.
• Identify complex issues and ... to the appropriate technical or specialized teams when necessary.
• Maintain accurate records of customer interactions, reported issues, troubleshooting steps, and case resolutions in internal systems.
• Protect confidential user information and handle personal data responsibly in accordance with applicable privacy policies and procedures.
• Collaborate with internal teams to investigate recurring issues and ensure timely and effective resolutions.
• Meet established performance targets related to customer satisfaction, response times, productivity, quality, and case resolution.
• Stay informed about platform updates, new features, internal procedures, and service guidelines through ongoing training and professional development.

Requirements:

• Language Proficiency:Fluent in French (C1/C2 level)
• Eligibility:EU citizenshipor a validPortuguese residency card
• Experience:0–1 year in customer support or a related role is a plus
• Skills:Strong communication, analytical, and problem-solving abilities
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential
• Performance Bonus:Recognition for outstanding results
• Meal Allowance:Daily support for your meals
• Transportation Support:Assistance with commuting costs
• Health & Life Insurance:Comprehensive coverage for your peace of mind
• Onsite Work: Engage and grow in a collaborative office environment