French Speaking Customer Service Agent – E-Health Platform

Product Pulse; Braga; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Excellent remuneration package

Meal allowance

Private health insurance

Life insurance

Full training and onboarding

Job summary

A leading provider of digital healthcare solutions is seeking a French-speaking Customer Support Advisor in Braga, Portugal. This role involves guiding healthcare professionals, providing training, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, be tech-savvy, and possess a proactive approach to problem-solving. A competitive remuneration package, meal allowance, and private health insurance are included in the offer.

Qualifications

• Experience in customer service or technical support is preferred.
• Comfortable with providing phone-based training.
• Ability to multitask and manage workload efficiently.
• Able to deliver phone-based training and guidance.
• Proactive mindset with problem-solving ability.
• Able to multitask and manage workload efficiently.
• Tech-savvy and quick to learn new tools and software.
• Eligible to work in Portugal.

Responsibilities

• Guide and support healthcare professionals by phone.
• Deliver remote training sessions.
• Handle requests via email and ticketing systems.
• Advise customers on product features and usage and maximize software benefits.
• Collaborate with sales, marketing, and product teams to improve satisfaction and feedback loops.
• Maintain clear documentation of client interactions in internal systems.
• Contribute to continuous improvement by sharing customer insights.

Skills

Fluent in French (C2)

Strong communication and interpersonal skills

Problem-solving attitude

Tech-savvy and quick learner

Proactive mindset

Multitasking

Tech-savvy

Portugal work authorization

Job description

We're partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor for their offices in Braga, Portugal. In this role, you will play a key part in supporting healthcare professionals, ensuring they are confident and successful in using the company’s software and services.

This is a great opportunity to join a growing team focused on innovation, collaboration, and delivering outstanding customer experience within the digital health sector.

Your Role:

• Guide and support healthcare professionals by phone, responding to incoming queries and making proactive follow-up calls
• Deliver remote training sessions to ensure users feel confident navigating the platform
• Handle requests received via email and ticketing systems, ensuring fast and accurate resolution
• Advise customers on product features and usage, resolving doubts and helping them make the most of the software
• Collaborate with sales, marketing, and product teams to improve customer satisfaction and provide feedback on recurring issues
• Maintain clear documentation of client interactions in internal systems
• Contribute to continuous improvement efforts by sharing customer insights with the relevant teams

Your Qualifications:

• Fluent in French (C2)
• Previous experience in a customer service or tech support role is preferred
• Strong communication and interpersonal skills
• Comfortable with providing phone-based training and guidance
• Proactive mindset with a problem-solving attitude
• Ability to multitask and manage workload efficiently
• Tech-savvy and able to learn new tools and software quickly
• Eligible to work in Portugal

The Offer:

• Excellent remuneration package based on experience and performance
• Meal allowanceincluded
• Private health insurance
• Life insurance
• Full training and onboarding provided
• A supportive and dynamic environment in a fast-growing healthcare tech company

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