French-Speaking Customer Service Agent – E-Health

Freedom Recruitment; Porto; On-site; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Daily meal allowance

Private health insurance

Life insurance

Job summary

Freedom Recruitment in Braga, Portugal partners with a digital healthcare solutions provider to recruit a French-speaking Customer Support Advisor. You will assist healthcare practitioners, provide software guidance, and resolve inquiries.

The role is on-site, full-time, with training, health and life insurance, and opportunities to grow in software support within a collaborative team.

Qualifications

• Native or fluent French (C2) with clear written and verbal communication.
• Previous background in customer support, account care, or technical assistance is preferred.
• Practical technical aptitude and comfort learning new software.
• Ability to guide non-technical professionals through software setups in a patient, methodical manner.
• Strong organizational abilities with a proactive, structured approach to managing support tickets.
• Legal eligibility to work in Portugal and availability to work on-site in Braga.

Responsibilities

• Support healthcare professionals via inbound phone inquiries and proactive follow-up calls.
• Deliver remote walk-throughs and basic training sessions to help practitioners navigate the software smoothly.
• Manage and resolve incoming support requests submitted through email and internal ticketing systems.
• Guide users through key platform features, user administration, and system settings.
• Document customer interactions, issue resolutions, and configuration notes accurately in internal tools.
• Share customer feedback and recurring system issues with product and commercial teams to drive improvements.

Skills

Fluent French (C2)

Customer support background

Technical aptitude

Guide non-technical users

Organizational skills

Work eligibility Portugal

Job description

Job Description

We are partnering with an established provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor in Braga, Portugal. In this role, you will assist healthcare practitioners and medical clinic staff, providing software guidance, conducting remote user walk-throughs, and resolving day-to-day platform inquiries.

Your Role

• Support healthcare professionals via inbound phone inquiries and proactive follow-up calls.

• Deliver remote walk-throughs and basic training sessions to help practitioners navigate the software smoothly.

• Manage and resolve incoming support requests submitted through email and internal ticketing systems.

• Guide users through key platform features, user administration, and system settings.

• Document customer interactions, issue resolutions, and configuration notes accurately in internal tools.

• Share customer feedback and recurring system issues with product and commercial teams to drive improvements.

Your Qualifications

• Native or fluent French (C2 level) with clear, professional written and verbal communication skills.

• Previous background in customer support, account care, or technical assistance is preferred.

• Practical technical aptitude and comfort learning new software, digital tools, and web-based applications.

• Ability to guide non-technical professionals through software setups in a patient, methodical manner.

• Strong organizational abilities with a proactive, structured approach to managing support tickets.

• Legal eligibility to work in Portugal and availability to work on-site in Braga.

The Offer

• Workplace & Location: Full-time, on-site role based in Braga, Portugal, within a focused digital healthcare technology company.

• Compensation & Allowances: Competitive salary package aligned with experience and performance, plus a daily meal allowance.

• Health & Insurance: Comprehensive private health insurance and company-sponsored life insurance coverage.

• Training & Onboarding: Structured initial training program covering platform features, technical workflows, and client support standards.

• Professional Growth: Direct exposure to the digital health sector with opportunities to build expertise in software support.

• Work Culture: Collaborative, supportive office environment working closely with cross-functional software and operational teams.