French-Speaking Credit Services – Braga, Portugal

Closerhire; Braga; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Private Health Cover

Job summary

CloserHire is partnering with a global leader in customer experience solutions to recruit a French-speaking Customer Service Representative for a major consumer credit platform in Braga, Portugal.

You will respond to inbound inquiries by phone, analyze needs, offer credit options, and build lasting relationships while maintaining confidentiality and compliance. The role requires French fluency, good English, rotational shifts, and holding NIF/NISS for health insurance enrollment.

Qualifications

• Fluent in French (C1) with strong written and spoken skills.
• English proficiency for internal communication.
• Experience in customer service or call centers is an advantage.
• Empathetic, patient, and able to handle sensitive financial discussions.
• Availability for rotational shifts (Mon-Sat).

Responsibilities

• Respond to inbound customer inquiries by phone regarding existing credit accounts.
• Analyze customer needs to personalize interactions and propose suitable credit options.
• Build long-term relationships and maximize commercial opportunities.
• Maintain accuracy, confidentiality, and compliance with internal procedures and security standards.

Skills

French fluency

English proficiency

Customer service experience

Communication skills

Empathy and patience

Job description

At a glance

• Languages: French


• Start: 8/10 or 12/11


• Relocation: not offered for this role

Perks worth knowing about

• Private Health Cover

About the role

CloserHire is partnering with a global leader in customer experience solutions to recruit a French-speaking Customer Service Representative for a major consumer credit platform. If you are client-oriented, empathetic, and motivated to help people make informed financial decisions, this opportunity is for you.

What you'll do

Respond to inbound customer inquiries by phone regarding existing credit accounts and new financing requests. Analyze customer needs to personalize interactions, provide reassurance, and propose the most suitable credit or financing options. Build long-term customer relationships and contribute to the overall customer portfolio. Identify and maximize commercial opportunities during each contact (incoming or outgoing). Manage customer cases with accuracy, compliance, and confidentiality, always following internal procedures and security standards. Demonstrate professionalism, integrity, and attention to detail in every customer interaction

What we're looking for

Fluency in French (C1) - both spoken and written. Good

English skills for internal communication. Experience in customer service or contact center environments is an advantage. Strong communication and problem-solving skills. Empathetic, patient, and capable of managing sensitive financial discussions with care. Availability to work rotational shifts (Monday-Saturday). Candidates must already hold NIF and NISS (mandatory for health insurance enrollment)

Full-time employment with stable, long-term career potential. Health insurance available from Day 1 (with monthly contribution) and free after 6 months. Modern office locations in Braga. Supportive, international working environment with strong focus on training, compliance, and service quality

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

From application to starting on the ground usually takes around five weeks.

We are an equal-opportunity recruiter and consider every applicant on ability alone.