French-Speaking Customer Service Specialist

Lingo-nova; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Corporate Perks

Training

Job summary

Lingo-nova in Braga, Portugal is seeking a French-speaking Customer Specialist for a leading European consumer credit platform. This on-site role involves helping customers with life projects, personal loans, and financing goals while delivering expert guidance.

You will handle inbound calls from French clients about credit accounts and loan applications, assess financial needs, and suggest personalized financing options.

Qualifications

• Native or C2-level French proficiency.
• Must live in Braga or nearby (strict on-site requirement).
• Experience in banking, insurance, credit, or customer support is a plus.

Responsibilities

• Handle inbound phone inquiries from French clients concerning active credit accounts and new loan applications.
• Analyze individual financial project needs and guide customers toward personalized financing options.
• Cultivate high-value, long-lasting client relationships grounded in trust, clarity, and relational excellence.
• Capitalize on cross-selling and commercial opportunities during customer interactions.

Skills

French fluency

Customer service

Attention to detail

Job description

Industry: Fintech & Financial Services

Location: Braga, Portugal (On-Site)

Work Model: On-Site (Braga Office)

Contract Type: 6-Month Contract

Schedule: Monday to Friday (07:00 - 19:00 shifts) + Saturdays (08:00 - 15:00) | Sunday + 1 Rotational Day Off

Gross Salary: Competitive local salary package

Benefits: Corporate Perks & Training

Relocation: Not offered (Local candidates in/near Braga only)

Role Overview

Ready to launch your career in financial services and consumer financing? Join our dynamic on-site team in Braga as a French-Speaking Customer Specialist for a leading European consumer credit platform! Help customers realize their life projects, personal loans, and financing goals with expert advice.

Key Responsibilities

• Handle inbound phone inquiries from French clients concerning active credit accounts and new loan applications.
• Analyze individual financial project needs and guide customers toward personalized financing options.
• Cultivate high-value, long-lasting client relationships grounded in trust, clarity, and relational excellence.
• Capitalize on cross-selling and commercial opportunities during customer interactions.
• Ensure full regulatory compliance, data privacy, and precise file management according to financial standards.

Requirements & Qualifications

• Native or C2-level fluency in French.
• Must live in or very near Braga, Portugal (Strict on-site requirement).
• Strong interpersonal skills, financial empathy, and active listening capabilities.
• Rigor, integrity, and attention to detail when managing customer data and financial files.
• Previous experience in banking, insurance, credit, or customer support is a plus.

Work Logistics

• Equipment: Provided on-site at the Braga location.