Junior French Speaking Customer Support With 2000 EUR Welcome Bonus

Cross Border Talents; Braga; Presencial; EUR 10 000 - 12 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food allowance €7.63 per working day

Welcome bonus €2,000 paid over 12月

Resumo da oferta

Cross Border Talents in Braga, Portugal seeks a French-speaking Customer Service Representative to support French-speaking customers by phone, understand needs, provide personalized assistance, and recommend financing solutions while delivering an excellent customer experience.

This on-site role runs Monday to Friday, with a 6-month contract and a €2,000 welcome bonus paid in 12 installments in the first year. A daily food allowance of €7.63 applies on working days.

Qualificações

• Fluent in French, with strong written and spoken skills.
• Proven experience in customer service, call centers, or finance.
• Excellent communication, interpersonal and problem-solving abilities.
• Able to work on-site in Braga and handle calls professionally.

Responsabilidades

• Answer customer requests by phone in French regarding existing credit and new project inquiries.
• Analyze customer needs to personalize interactions and understand expectations.
• Reassure customers and recommend financing options based on needs.
• Build and maintain long-term relationships with customers.
• Contribute to customer portfolio development within the Relational Excellence framework.
• Handle incoming and outgoing calls while identifying opportunities.
• Manage assigned customer files per procedures and safety rules.
• Maintain professionalism and confidentiality when handling information.
• Ensure a consistently positive and professional customer experience.

Conhecimentos

Fluent French

Excellent communication

Customer service experience

Phone support

Sales mindset

Descrição da oferta de emprego

French-Speaking Customer Service Representative

About the Opportunity

We are looking for a French-speaking Customer Service Representative to join a leading consumer credit platform in Braga, Portugal. In this role, you will support French-speaking customers by phone, understand their needs, provide personalized assistance, and recommend suitable financing solutions while delivering an excellent customer experience.

Key Information

• Position: French-Speaking Customer Service Representative
• Location: Braga, Portugal
• Work Model: On-site
• Schedule: Monday to Friday, rotational shifts between 07:00 AM and 05:30 PM
• Days Off: Saturday and Sunday
• Contract: 6-month contract
• Food Allowance: €7.63 per working day
• Welcome Bonus: €2,000, paid in 12 monthly instalments during the first year of employment

Your Responsibilities

As a French-Speaking Customer Service Representative, you will:

• Answer customer requests by phone in French regarding their existing credit and new project inquiries.
• Analyze customer needs to personalize interactions and better understand their expectations.
• Reassure customers and recommend the most suitable financing options based on their individual needs.
• Build and maintain long‑term, high‑quality relationships with customers.
• Contribute to customer portfolio development within the Relational Excellence framework.
• Handle incoming and outgoing calls while identifying and capitalizing on relevant commercial opportunities.
• Manage assigned customer files in accordance with established procedures and safety rules.
• Maintain a high level of rigor, professionalism, confidentiality, and integrity.
• Ensure a consistently positive and professional customer experience.

Candidate Profile

The ideal candidate will:

• Be fluent in French, both spoken and written.
• Have excellent communication and interpersonal skills.
• Have previous experience in customer service, call centers, sales, banking, finance, or a similar field.
• Be comfortable communicating with customers by phone.
• Have a customer‑oriented and solution‑focused approach.
• Be able to understand customer needs and recommend appropriate solutions.
• Have a commercial mindset and be able to identify opportunities during customer interactions.
• Be organized, rigorous, and detail‑oriented.
• Demonstrate professionalism and integrity when handling confidential customer information.
• Be available to work on‑site in Braga.