Customer Support Specialist, French

Cross Border Talents; Braga; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Welcome bonus

Complexity bonus

Food allowance

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Representative in Braga, Portugal. This on-site role serves as the primary contact for customers of a leading consumer credit platform, addressing inquiries and offering tailored financing solutions.

Responsibilities include handling calls, analyzing needs, building relationships, and identifying opportunities while maintaining rigor and integrity in file management.

Qualifications

• Native-level or fluent French.
• Ability to analyze customer needs and propose suitable financing options.
• Commitment to high standards of rigor and integrity when managing files.

Responsibilities

• Answer customer requests by phone about existing credit and new project inquiries.
• Analyze customer needs to personalize each interaction, understand expectations, reassure customers and offer the most suitable financing options.
• Build long-lasting, high-quality customer relationships.
• Make the most of each inbound and outbound call by identifying commercial opportunities.
• Manage assigned files in line with procedures and safety rules, with rigor and integrity.

Skills

French

Job description

Join a team in Braga as a French-speaking Customer Service Representative. In this on-site role, you will be the primary point of contact for customers of a leading consumer credit platform, addressing their inquiries and providing tailored financing solutions.

Key points

• Location: Braga, Portugal, a vibrant northern city known for its rich history, beautiful architecture and lively cultural scene, with a high quality of life
• Work model: On-site
• Language: French
• Schedule: Monday to Friday, 07:00 AM to 05:30 PM, on rotational shifts. Saturday and Sunday off.
• Contract: 6-month contract
• Compensation: Monthly gross salary paid over 14 months, plus a welcome bonus paid in monthly instalments during the first year, a complexity bonus and a food allowance for each working day
• Relocation: No relocation support provided

Responsibilities

• Answer customer requests by phone about existing credit and new project inquiries
• Analyze customer needs to personalize each interaction, understand expectations, reassure customers and offer the most suitable financing options
• Build long-lasting, high-quality customer relationships
• Make the most of each inbound and outbound call by identifying commercial opportunities
• Manage assigned files in line with procedures and safety rules, with rigor and integrity

Requirements

• Native-level or fluent French
• Ability to analyze customer needs and propose suitable financing options
• Commitment to high standards of rigor and integrity when managing files