French-Speaking Client Support Representative

Cross Border Talents; Braga; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

International environment

Competitive salary

Training provided

Career development

Job summary

Cross Border Talents is seeking a French-speaking Customer Support Representative to join international projects in Braga, Portugal. You will handle customer inquiries via phone, email and chat and ensure a positive experience.

Requirements include native-level French (C1/C2) and English at least B2, strong communication and problem-solving skills, a customer-focused mindset, and good computer literacy across multiple systems.

Qualifications

• French required at C1/C2 level (written and spoken).
• English at least B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Skills

French C1/C2

English B2

Communication

Customer focus

Problem solving

Tech literacy

Job description

French-Speaking Customer Support Representative

Location:Braga, Portugal

We are currently looking for French-speaking Customer Support Representatives to join international customer service projects in Portugal.

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.