French-Speaking Customer Care Representative

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 22,000; Full time

Benefits offered by this job

International working environment

Competitive salary and benefits

Training provided

Professional development

Job summary

Cross Border Talents is seeking a French-speaking Customer Support Representative in Lisbon. You will handle inquiries via phone, email or chat, delivering professional support in French and collaborating with an international team.

Fluency in French (C1/C2) and strong English (B2) are required, along with excellent communication and problem-solving skills. The role offers an on-site position with a competitive salary and ongoing training.

Qualifications

• French language at C1/C2 level is required
• English at least B2 level
• Strong communication and problem-solving abilities
• Customer-focused attitude and professional approach
• Good computer literacy and multi-system proficiency

Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets

Skills

French language (C1/C2)

English (B2)

Communication skills

Problem solving

Customer-oriented

Job description

French-Speaking Customer Support Representative

Location:Lisbon, Portugal

We are currently looking for French-speaking Customer Support Representatives to join international customer service projects in Portugal.

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.

📩 Interested? Apply now and join an international customer support team in Portugal!