French Support Center Representative in Braga

Cbtalents; Póvoa de Lanhoso; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Complexity bonus

On-site work environment

Training and progression

Resumo da oferta

Cbtalents in Braga is seeking a French-speaking Customer Service Representative to join our on-site team. You will deliver exceptional support to French-speaking customers and grow within a friendly environment.

You will handle phone, email, and chat in French (C2), with English (B2) for internal comms. The role offers a permanent contract after a 3-month trial, Monday to Friday shifts and performance-based bonuses.

Qualificações

• French (C2 level) required for customer interactions.
• Good command of English (B2) for internal communication.
• Previous CSR experience is a plus, not required.

Responsabilidades

• Provide customer support via phone, email, and chat in French.
• Resolve inquiries professionally and maintain accurate records.
• Collaborate with internal teams to ensure a seamless customer experience.
• Meet quality standards and KPIs.
• Work on rotating shifts, Monday to Friday.
• Permanent contract after a 3-month trial.

Conhecimentos

French language

Customer service

Descrição da oferta de emprego

French Support Center Representative in Braga

About the job French Support Center Representative in Braga

We are looking for a French-speaking Customer Service Representative (CSR) to join our dynamic team in Braga. This is an on-site role, perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment.

Provide outstanding customer support via phone, email, and chat in French (C2 level required)

Resolve inquiries and issues efficiently and professionally

Maintain accurate records of customer interactions

Collaborate with other departments to ensure a seamless customer experience

Follow internal procedures and meet quality standards and KPIs

Good command of English B2 (for internal communication)

Excellent communication and interpersonal skills

EU passport or valid work permit for Portugal

Availability to work on rotational shifts from Monday to Friday

Customer-focused attitude and problem-solving mindset

Previous experience in customer support is a plus, but not required

Permanent contract (after a successful 3-month trial)

Fixed Monday to Friday schedule - weekends off

Performance bonus based on KPIs

Complexity bonus for handling advanced queries

A supportive and inclusive on-site work environment

Opportunities for training, growth, and internal progression