French User Support Coordinator in Braga

Cbtalents; Barcelos; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus based on KPIs

Complexity bonus for handling advanced queries

Supportive and inclusive work environment

Opportunities for training and growth

Resumo da oferta

A customer support company in Braga is looking for a French-speaking Customer Service Representative to provide exceptional support. This on-site role requires excellent communication skills and a customer-focused attitude. Candidates must have a C2 level in French and a good command of English. The position offers a permanent contract after a trial period and includes performance bonuses and growth opportunities.

Qualificações

• C2 level in French required for customer support.
• Good command of English (B2) for internal communication.
• Previous experience in customer support is a plus.

Responsabilidades

• Provide outstanding customer support via phone, email, and chat.
• Resolve inquiries and issues efficiently and professionally.
• Maintain accurate records of customer interactions.

Conhecimentos

Customer support skills

Problem-solving skills

Communication skills

Interpersonal skills

Attention to detail

Descrição da oferta de emprego

French User Support Coordinator in Braga

About the job French User Support Coordinator in Braga

We are looking for a French-speaking Customer Service Representative (CSR) to join our dynamic team in Braga. This is an on-site role, perfect for someone who is passionate about delivering exceptional support and looking to grow in a professional and friendly environment.

Provide outstanding customer support via phone, email, and chat in French (C2 level required)

Resolve inquiries and issues efficiently and professionally

Maintain accurate records of customer interactions

Collaborate with other departments to ensure a seamless customer experience

Follow internal procedures and meet quality standards and KPIs

Good command of English B2 (for internal communication)

Excellent communication and interpersonal skills

EU passport or valid work permit for Portugal

Availability to work on rotational shifts from Monday to Friday

Customer-focused attitude and problem-solving mindset

Previous experience in customer support is a plus, but not required

Permanent contract (after a successful 3-month trial)

Fixed Monday to Friday schedule – weekends off

Performance bonus based on KPIs

Complexity bonus for handling advanced queries

A supportive and inclusive on-site work environment

Opportunities for training, growth, and internal progression