French Speakers- Customer Support- Braga

Rocket Stars; Braga; On-site; EUR 12,000 - 21,000; Full time

Job summary

Rocket Stars in Braga, Portugal, is seeking Customer Support Specialists to assist our French-speaking customers via email, chat or phone, delivering high-quality service and ensuring customer satisfaction.

Ideal candidates are fluent in French (C1/C2) with good English (B2+), strong communication and customer service skills, and the ability to solve problems efficiently in a fast-paced environment. Previous experience in customer support is a plus.

Qualifications

• Fluent French (C1/C2) is required.
• Good English (B2 or higher) for internal communication.
• Strong communication and customer service skills.
• Ability to solve problems and make decisions efficiently.
• Attention to detail and ability to work in a fast-paced environment.
• Previous experience in customer service or support roles is a plus.

Responsibilities

• Provide customer support in French via email, chat, or phone.
• Assist customers with inquiries related to products, services, and account issues.
• Resolve customer concerns in a professional and efficient manner.
• Ensure customer satisfaction by delivering high-quality service and support.
• Document customer interactions and solutions in internal systems.
• Follow company policies and procedures to ensure service quality.
• Collaborate with internal teams to resolve complex customer cases.

Skills

French language proficiency (C1/C2)

English proficiency (B2+)

Customer service

Communication skills

Problem solving

Decision making

Attention to detail

Adaptability

Job description

We are looking for French-speaking professionals to join our team in Braga, Portugal, as Customer Support Specialists. In this role, you will support customers of a global company, ensuring a high level of service and customer satisfaction.

Responsibilities

Provide customer support in French via email, chat, or phone.

Assist customers with inquiries related to products, services, and account issues.

Resolve customer concerns in a professional and efficient manner.

Ensure customer satisfaction by delivering high-quality service and support.

Document customer interactions and solutions in internal systems.

Follow company policies and procedures to ensure service quality.

Collaborate with internal teams to resolve complex customer cases.

Requirements

Fluent French (C1/C2 level).

Good English level (B2 or higher) for internal communication.

Strong communication and customer service skills.

Ability to solve problems and make decisions efficiently.

Attention to detail and ability to work in a fast-paced environment.

Previous experience in customer service or support roles is a plus.