Junior French-Speaking Customer Support Representative

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

International working environment

Competitive salary and benefits

Training provided

Opportunities for professional develoр

Job summary

Savior Artigos Texteis Lda in Lisbon, Portugal is seeking Junior French-speaking Customer Support Representatives to join international projects. You will handle inquiries via phone, email, and chat, delivering professional service to a diverse client base.

This entry-level role offers training, growth opportunities, and a competitive benefits package. You will work in an international environment and help ensure high customer satisfaction through clear communication.

Qualifications

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Skills

French C1/C2

English B2

Strong communication

Problem solving

Customer oriented

Computer literacy

Job description

Location: Lisbon, Portugal

We are currently looking for Junior French-speaking Customer Support Representatives to join international customer service projects in Portugal.

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.