French-Speaking Customer Support | Braga, Portugal

Rdn Cons; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Initial training

Career development opportunities

Job summary

Rdn Cons is seeking a French-speaking customer support professional to join its Braga-based team in an onsite, full-time role. You will handle inquiries via phone, email or chat, delivering accurate information and a professional experience to international customers.

The ideal candidate has fluent French (C1/C2), good English, and strong communication skills, with an orientation toward customer satisfaction and problem solving.

Qualifications

• Fluent French (C1/C2) and good English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Comfortable with computers and digital tools.
• Ability to learn new systems quickly.
• Previous customer service experience is an advantage; motivated entry-level candidates welcome.

Responsibilities

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Skills

French fluency (C1/C2)

English proficiency

Communication skills

Customer focus

Digital literacy

Quick learner

Tools

CRM systems

Job description

Are you a French speaker based in or around Braga and looking for a new customer support opportunity?

We are looking for French-speaking professionals to join an international Customer Support team in Braga.

The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.

Your Role

• Support French-speaking customers via phone, email and/or chat
• Respond to customer questions and provide accurate information
• Assist customers with account, service and product-related enquiries
• Resolve issues professionally and efficiently
• Record and manage customer interactions using internal systems
• Deliver a positive and professional customer experience
• Collaborate with colleagues when additional support is required

Your Profile

• Fluent French (C1/C2)
• Good command of English
• Strong communication and interpersonal skills
• Customer-oriented and solution-focused attitude
• Comfortable using computers and digital tools
• Ability to learn new systems quickly
• Previous customer service experience is an advantage
• Motivated entry-level candidates are also welcome
• Availability to work onsite in Braga

What You Can Expect

• Full-time employment
• International and multicultural working environment
• Initial training and ongoing support
• Career development opportunities

If you speak French and are looking for an international Customer Support opportunity in Braga, we'd be happy to hear from you.