French-Speaking Customer Support Representative

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

International environment

Competitive salary and benefits

Training provided

Professional development opportunities

Job summary

Savior Artigos Texteis Lda in Lisbon, Portugal, is hiring for a French-speaking customer support specialist. You will provide support via phone, email or chat and handle inquiries, orders, bookings and payments with a focus on accuracy and customer satisfaction.

Requirements include native-level French (C1/C2) and English B2, strong communication skills, and solid computer literacy. The role offers an international working environment and training, with opportunities for professional development.

Qualifications

• Fluent French (C1/C2) written and spoken.
• English at least B2 level.
• Strong communication and problem-solving abilities.
• Customer-focused attitude and professional demeanour.

Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Skills

French communication

English ability

Customer-oriented

Problem-solving

Computer literacy

Job description

Location: Lisbon, Portugal

Your Responsibilities

• Provide professional customer support in French via phone, email and/or chat.
• Assist customers with inquiries, orders, bookings, accounts, payments and general requests.
• Identify and resolve customer issues efficiently and professionally.
• Provide accurate information and ensure a positive customer experience.
• Escalate more complex cases when necessary.
• Maintain accurate records of customer interactions.
• Meet quality, productivity and customer satisfaction targets.

Requirements

• French: C1/C2 level – excellent written and spoken communication.
• English: minimum B2 level.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and professional approach.
• Good computer literacy and ability to work with different systems.

What We Offer

• International working environment.
• Competitive salary and benefits depending on the project.
• Training provided.
• Opportunities for professional development.